I had a surprisingly awesome experience with TimeWarner Cable’s phone system this morning.

A couple of days ago, I made an appointment for today to have a dude come to my new apartment and give it the internet. This morning I called TimeWarner’s main customer service number to confirm that said dude was in fact coming to my apartment today. As soon as their system picked up it just told me that my appointment for today between 12 and 4 was confirmed. It was totally awesome, I didn’t have to wait on hold or type in my absurdly long account number, or do anything, it just knew what I wanted!