How to be a Customer Service Ninja :p. This consumerist article just proved invaluable. I’ve spent the last few days dealing with the many annoyances of moving. Transfering utilities, canceling insurances, forwarding mail, trying to figure out where all the packaging tape went, etc. The worst part of it all, without question, was trying to cancel my Verizon FIOS TV and internet service. Over the course of the last 2 days, I spent over 2 hours on hold and still hadn’t gotten a human being on the line! Within 20 minutes of when I read this article, I had it all taken care of.