Feedback Wanted: Social Bookmarking Buttons
Okay, so this is one of those things I’ve been thinking about a lot lately and figured the best way to get feedback was just to post it here …
You know those social bookmarking buttons that have become so ubiquitous on blogs and media sites? (Save to delicious, Digg this, Add to StumbleUpon, etc. icons) What do you think of them? Like them? Hate them? Think every site should include them? Think they’re a waste of space? Great usability? Terrible? Your opinions as an everyday user or a web professional are both welcome.
Also, has anyone seen any research about this? Are they an effective way to spread your content? Has Jakob Nielsen really not written about this yet?
I’m going to hold off on sharing my opinions so I don’t contaminate things. But please, let me know what you think, I’m really curious.
18 comments
I didn't really put much effort into it. In fact I was starting to: made a facebook page, started a Virb skin, and was about to go all out on it. But then Barbarian came along and rocked my world so I had to abandon my freelance efforts. So I never got far enough to measure if they would be effective or not.
For the most part, I think they are more effective for a brand if the intention is for that brand to be perceived as:
1) hip to what is going on in the web
2) showing customers that they identify with them
3) showing customers that they are open to feedback by sending them to other places where they can help interact with the brand
I'm basically wondering if they're actually an effective way to get people to share your content or not ...
Sharethis did an interesting blog post (http://blog.sharethis.com/?p=92) that disclosed some of their measurements on usage. It's no surprise to me that the highest usage of Sharethis is actually to send emails rather than to use it to bookmark to social bookmarking sites.
URIs are the currency of the Web. Everyone who might spread something already knows how to spread it. Anyone who knows what a Digg icon or Facebook icon does (or, rather, anyone who can infer) already has their IM client open, their email client open. They have bookmarklets for Delicious and Digg and Facebook already.
In my opinion, it comes across as desperate pandering to folks who either have no idea what those icons are all about (and thus are alienated and/or confused) or to folks who don't need you or want you to prod them to "spread" something.
If the resource at the end of your URI is worth spreading, and you follow good resource management (distinct URIs, support for alternate representations, etc), the right folks will pass it on.
If you need those buttons, you NEED those buttons.
My hunch is, they're ineffective when compared to their cost - the tacky desperation and cluttered design.
Cynically yours,
toby
Most people wont use the majority of the buttons you provide, or more likely wont use ANY of them.
Its basically an anti-pattern that emerged from the whole social media traffic = "digg this button" misconception.
The most interesting solution to this problem is captured in a blog post by Nial kennedy. It talks about sniffing browser history to see what kinds of services a visitor has used and then only displays the relevent buttons for their services... http://www.niallkennedy.com/blog/2008/02/browser-history-sniff.html
To Toby's point is that even necessary or worth the effort?
Something I have noticed and I am sure others have too.... if an article or a video gets a lot of momentum on a sharing site like digg... people slap the digg button on it.... but only after it catches fire. Again, to Toby's point things don't catch fire because you put every kind of "share" button possible on your content objects.
When it comes to submitting something to one of the countless social sites, I again, tend to agree that people will use other resources. My guess is that the 2% of hardcore users on Digg, submitting the majority of the articles, aren’t even reading the entire article much less looking for a tiny little “Submit this” button at the bottom of the page.
The amount of choices within those buttons are getting out of control too. A quick look at the options on the ShareThis button is insane:
Reddit, Digg, Facebook, MySpace, del.icio.us, StumbleUpon, Technorati, Google Bookmarks, Yahoo Bookmarks, Windows Live, Slashdot, Mixx, Furl, Current, Yahoo! My Web, Propeller, FriendFeed, Newsvine, Xanga, Blinklist, ma.gnolia, Mister Wong, N4G, Blogmarks, Faves, Simpy, Meneame, Yigg, Oknotizie.alice.it, Fresqui, Diigo, Care2, Funp, Kirtsy, Hugg, Sphinn.
Then again, in the eyes of the content creators, even one submission about their witty article on Heelarious (the disturbing high heels for babies) to Kirtsy may just be justification enough to keep those icons alive. In fact, I wouldn’t even be surprised if they had never even heard of Kirsty until that sole submission linked back to them and they had to Google it, just like I did seconds ago, to find out what it was.
If someone is using delicious or stumbleupon, it is pretty much a guarantee that they have a browser plugin that is much easier than using your non-standard and awkward button.
Digg & other voting sites are less clear, but it occurs to me that either you want to vote for it on Digg -- so you saw it on Digg and vote there -- or you want to submit it to Digg -- in which case you're probably the kind of person who has Digg open in another window anyway.
The point is ... I only provide 4 quick options for my users on an article-level:
- leave a comment
- email the article to a friend (without having to switch to "email mode")
- print the article in a friendly format
- subscribe for more articles
In the UX war between infinite options and careful guidance, I err for the latter.
How many people share with a quicklink vs a URL? You'd need data from lots of major publishers to get a good view on that. Does if do anything for the brand? I'd argue yes, but don't have the numbers to back that up.
Also, I tend to use these for work to pull historic content (inspiration for new projects, interesting articles for future research projects, tag good sites I stumble upon from blogs and will never remember the url for...). If I didnt have the option of bookmarking - I would be a complete mess and reliant on standard search.
The fact that most site include these 5X5 pixel buttons make my life a bit easier. Peer to peer content syndication at its best. I dont care what NYTimes posts, but when my friends post something i'm more willing to listen.
I gather they're a pretty neutral element for most people who I think see them as just another thing to skip over on the bottom of the post.
Though, fwiw, my Ad Age Power 150 rating has gone up 2 raw score points since I added the buttons, and since that number is based on the number of people who link your posts to social bookmarking sites, it would seem they really do have value for some people, your readers on here notwithstanding.
As for media sites, I find that I've used the NY Times "post to Facebook" feature a decent number of times recently. And that it always strikes me as odd/illogical that the Wall Street Journal site allows you to post to MySpace but not Facebook.
On a related note, I've always wondered by someplace like is.gd or tiny.url hasn't made an effort to partner with the Times and other media sites to provide easily remembered short urls for their articles. Would seem to make a lot of sense.